Mobile Remote Assistance Video Communication Platform

ØMobile Remote Video Communication and Collaboration Method

ØEnterprise Digital Transformation Solution

System Objective

Utilizing a head-mounted remote intelligent terminal and advanced wireless video instant communication technology, real-time images from the scene are transmitted back to the technical support department. Technical experts can grasp every detail as if they were on-site, and guide front-line personnel to troubleshoot problems through real-time voice, graphic messages, and instruction marks. All of this is not only to improve efficiency and save costs, but more importantly, it achieves the miracle of expert sharing and solves the difficult problem of shortage of technical experts. ……

Knowledge system

By installing a remote visual assistance system on the head-mounted AI terminal, remote experts can see real-time on-site images, and collaborate with frontline operators to assemble and repair through communication methods such as indication marking, voice, graphics and text.

System value

Through the first-person real-time video communication function of the remote AI terminal device worn on the head, everything that the on-site personnel see will be presented to the experts and relevant personnel. Experts can guide and collaborate with on-site operators for maintenance without being physically present. Even if the on-site maintenance operators are not familiar with the damaged equipment, they can easily perform repairs under the remote guidance and collaboration of experts. Real-time voice communication is especially suitable for work scenarios with high timeliness and frequent interaction; real-time video push, real-time guidance for on-site operations; unique indicator marking function, remote control of equipment, high-definition photography. It supports multiple experts to collaborate and consult, multi-dimensional, multi-angle information fusion communication, and can be applied to various business scenarios, focusing on problem-solving and value demonstration. It is suitable for multiple system platform architectures, hardware supports head-mounted smart terminals, mobile phones, tablets, PCs, and operating systems support Android, iOS, and Windows. It supports LAN and WAN deployment, 3G, 4G, WIFI, VPN private networks, etc., supports private cloud or public cloud deployment, and the internal and external networks can be connected through a network gateway for video linkage.

Platform topology architecture

Application Scenarios

System feature - real-time video communication

The system supports various wireless networks such as G/4G/Wi-Fi/satellite, and the video can be presented to experts and clients within1 second. The system dynamically adjusts the bit rate to adapt to different network conditions.

System feature - Indicator markers

Expert agents select instruction positions on the video screen, and indicator markers are displayed on mobile phones or AR smart terminals.

System feature -Graphic message

Experts can send text messages, also select pictures from the computer, and edit the pictures before sending them to the mobile phone or AR wearable smart terminal for accurate communication and collaboration with the front-end personnel

System features--Remote control

Expert agents can directly control the autofocus, zoom, flash, remote photo taking, camera switching and other operations of frontline personnel's AR smart terminals/mobile devices with head-mounted remote AI terminal machines through the operation interface tools located below the expert terminal in the system.Expert remote control of front-end equipment allows frontline personnel to focus on troubleshooting without being distracted by complex operations.

System Feature - Remote Photography

Experts can take photos remotely and edit the images before sending them to a mobile phone or an AR wearable device, providing guidance for on-site personnel to perform accurate operations. They can also remotely take photos of the on-site situation and edit them for further analysis.

System Feature -Real-time storage

The system utilizes advanced encoding and decoding transmission technology to synchronously store each frame of audio and video, including live video, multi-party voice, and directional markers, as well as every image and text message sent by users in real-time to the server.

    System Feature -Flexible selection of supporting equipment.

Various smartphones, rugged smart terminals, AR smart head-worn terminals, etc. can be freely selected according to the needs.

Frequently Asked Questions (FAQ) Discussion

nTranslation:

n n"Regarding 5G/4G network data usage and tariffs, the required bandwidth for data and transmission is typically within the range of 20KByte/S to 100KByte/S. Users can adjust their selection based on network conditions and video quality. Currently in China, the 3G network coverage is quite comprehensive, both Unicom's WCDMA and Telecom's CDMA2000 can usually achieve an upstream bandwidth of around 30KByte/S. In areas with good network quality, the 3G upstream bandwidth can even exceed 200KByte/S, which is fully capable of meeting video transmission requirements. Depending on the operator and video quality, 3G network data usage can be simply converted into a tariff ranging from 0.02 yuan/minute to 0.06 yuan/minute. n nRegarding the concurrent user capacity of servers, it is important to note that the number of users and the number of concurrent users are completely different concepts. Users can purchase a user license according to their needs. The concurrent user capacity of a server is affected by factors such as server performance, network bandwidth, transmitted video quality, and disk storage capacity. Under normal network conditions without real-time storage, a single PC server can typically support 200-1000 concurrent routes, and if synchronous storage is required, the capacity of a single server is usually within 100 concurrent routes.

n nIn terms of reliability and accuracy, the platform is equipped with a geographic information system module based on open Internet maps, which widely supports Internet electronic maps such as Google, Microsoft, Gaode, Tencent, and Baidu. The advantage of Internet electronic maps is that there is no need for secondary data maintenance input, and the information obtained is always the latest. The platform has designed an offline caching mode for Internet maps, which can still use cached maps for data loading when the Internet is inaccessible, greatly improving the reliability of Internet electronic maps.

 n nThrough real-time collection and transmission of GPS or Beidou satellite coordinate data through mobile phones, the positioning accuracy is typically about 10 meters. In areas without satellite signals, it can automatically switch to base station positioning, and the accuracy of base station positioning is usually within 500 meters.

n nFor third-party software integration, the platform can provide two forms of SDK development reports, B/S and C/S, for integration into partner products.

n nThe platform is a richly functional system software with different software (adapters). Currently, adapter modules include "video capture", "live adapter", "storage adapter "on-demand adapter", "geographic information system adapter", "mobile security adapter," etc. The product price is determined by a combined solution based on the final user's functional requirements, which includes different adapter modules and the number of concurrent users, as well as the selection of management center software and mobile client software."

Honor and  Motivation.

Our company has obtained multiple design and invention patents, as well as numerous software copyrights in the fields of audio and video, intelligentization, and big data!

About us

Shenzhen Meta-Image Field Technology Co. was founded in 2021, and is mainly dedicated to the development, production and sales of intelligent products in the field of extended reality. Our main products include AR headsets, VR headsets, head-mounted remote AI terminals, smart live streaming glasses, multifunctional eyeglasses (with hearing aids, translation and entertainment functions), etc. Our business philosophy centers around customer service, people-oriented values, and a commitment to continuous self-improvement.

Company: Shenzhen Meta-Image Field Technology Co., Ltd.

Phone: 075528196032 18925261251

 Email: chenhao@meta-image-field.com

Website: www.meta-image-field.com

Address: 4F, Building 1, Unit 1, Shangxia Henglang Industrial Zone, Dalang, Longhua District, Shenzhen, Guangdong Province.